Launching your business online can be daunting. But it needn’t be. We understand that you might well have a great many questions for us too. You can, of course, call us direct on 0843 886 0833 or use our contact form if you wish.
But we’ve compiled some of our most frequently asked questions here for you too. We hope this helps you to get a better idea of how easy, effective and, quite frankly, downright fun, working with us can be.
What kind of clients do you work with?
Internet Wings was specifically set up to work with and support professional practitioners of complementary therapies. In fact, since our inception, we have continued to work closely with professionals within this sector to ensure we are delivering the exact right products and services.
We are here to support you and your business and have created an infrastructure that is simple to use and completely open ended, enabling your website to grow with you in the coming months and years. We keep mentioning just how easy our websites are to take full control of, and we believe that is very much the key to our success. You get a professional website with easy to use tools all built in.
What if I get stuck? Can you offer me bespoke assistance?
We understand that you our clients have differing levels of experience when it comes to updating their website.
We offer full support during set up and can even assist you with some customisation, such as uploading and resizing your logo for example. We pride ourselves on being here to help you should you need it. Just ask, we’ll do all we can to help you along your the way.
It seems incredibly cheap. Are there any other costs?
The setup costs of £299.99 are exclusive of VAT, as indeed all of our listed prices are.
So you will need to add 20% to the costs displayed on our website. Internet Wings will be required to host your site too, and the cost of this is £99.99 per year, although you get the first year free. Your annual plan will start 12 months after you order your website.
Remember, this is professional, business class hosting on our owned and operated servers. We offer you your business email addresses all set up for you and full 24 hour technical support. All for an industry beating £99.99.
I'm new to all of this. Is it really as easy?
It really is, yes, very much so.
Our websites are built using the world’s most successful Content Management Software, WordPress. It’s so easy and intuitive that we chose it for all of our designs. But moreover, we have also built in our own tools and webpage design functions that really do make it a doddle to update and maintain your website.
Creating new pages, editing current ones, everything can be achieved in a matter of two or three clicks of the mouse. Uploading pictures, even video and PDF’s, is all just a few seconds away.
Can I choose colours and images myself?
You certainly can.
Most of our pre-made designs have a built in theme and colour editor so that you can easily match the colours of your business and upload images that go along nicely with your other means of marketing and advertising.
In fact, there are so many possibilities that your website can look completely different to any other site on the Internet by the time you’ve finished working on it. We keep saying how easy it is, and trust us, it is. We will offer you superb support along the way, so just ask us and we will do what we can to assist you.
What is your turn around time?
Once we have your order, we will begin to create and install your website.
For premade themes, this set up is usually complete in just 7 to 10 business days, although often shorter than this, with handover of your website then possible. At that point, you can begin adding your own customisation and pages, all easily manageable by yourself. We keep saying it’s easy, because we want you to really understand that working with us makes building and editing your website so simple.
Our new bespoke design option takes longer, as we build your website from scratch. Expect, on average, between 3 to 5 weeks, although you will be advised of this when you order.
I don't have my own domain. Can you help me with this?
We certainly can, yes.
Registering your domain is easy with us, we will take care of it for you. We charge just £9.99 to secure your preferred domain name, where available.
So, even if this is your very first website, we can take care of everything for you. We will register your domain (in your name), set up and then create your business email addresses too, if you need us to do that. We want to make this as easy as possible for you.
Social networking is important. Can you help with this?
Social networking is imperative to businesses like yours.
Complementary therapy is all about connecting with other people, and that’s exactly where sites like Facebook and Twitter can really help you to fly.
It’s important you match your new website with your social sites though. It also adds synergy to your online personas. We can brand your social network pages to look and feel like your website and even show you how to manage all of your networking from your website.
Do I own my Internet Wings website?
The website you buy from us is yours to use for as long as you host it with us.
We will take great care of you and you can continue to build your website presence and content with us. However, if you decide to leave us and wish to take your website to another host within the first 24 months, we won’t stop you from doing that. All we ask you for is a Host Move Payment of £299 plus VAT. We want you to be confident in what we do and that we will always try and put your interests at the heart of what we do. Therefore, host with us for 2 years or more and you can leave us at any point without paying the Host Move Payment.
I need a custom logo. Can you help?
We would love to do that for you.
We will create your own branding and then implement it in your new website at any time. We will speak to you about your business, get an idea of what you like and what you’d like your business to say, then we will go ahead and create a number of concepts for you. Here’s the great news.
Our normal costs for creating you logo are slashed by 50% to just £99.00 plus VAT if you decide to order your logo design at the same time as your website. We are so confident that we can deliver you the best logo for your business that we offer a full money back guarantee. If we can’t give you what you want, you’ll owe us nothing and we will refund your logo design costs!