Terms And Conditions

Hello and welcome to Internet Wings.

We want to help you to get the very best from our services and products. We believe firmly in fairness and offering great value, so we hope that these terms and conditions will help you to see that our intentions are honourable and that the way we deliver our products and services is straightforward and clear. If you have any questions or would like any further clarification, please do feel free to contact us at anytime.


 

Terms And Conditions

By entering in to a contract agreement with Internet Wings, you (“the client”) are accepting the following terms and conditions specific to internetwings.co.uk (“the terms”). If you do not agree to our terms, you must not enter a contract with Internet Wings.

Purchasing One Of Our Website Themes

When you purchase any of our themes, we are actually only charging for set up. We will provide the design and the services to you, including your chosen website design, under the understanding that you will continue to host your website with us. This is charged at the current rate of £9.99 plus VAT per month. All we ask is that you remain hosting with us for a period of 24 months.

If you wish to leave us before that period is up, you can simply end your term of contract with us by email and we will cease your services 30 days thereafter. If you wish to take your website to another host within the initial 24 months, we have no problem with that at all. However, because we make a small profit each month and use this to fund the original costs of the design supplied to you, we reserve the right to ask you for a Host Move Payment (HMP) of £299.99 plus VAT. This is still remarkable value, considering the quality of your website and the services we supply.

If you have hosted with us for 24 months or more, we will allow you to leave us with your website files and back up for a one off administration fee of just £19.99 plus VAT. This is simply to cover the costs of our time involved in taking a snapshot of your data and supplying it to you via email. If you would prefer a durable or physical copy of your website files and data, we can supply this on disc for an extra £14.99 plus VAT including postage and packing. Files and data are supplied in a zipped file format and your database will be in a .sql format file.

We will work hard to ensure that your website is maintained well on our servers. This will include updating your content management system and core installation when it becomes necessary or when updates are released.

When you decide on your website design, we will create your chosen theme in the way you see it on our demonstration pages. Any initial customisation must be expressed to us by email before we begin installing your design. The best way to do this is to order your design through our website, then when you get your welcome email, reply to us and let us know your specific requirements. We will be happy to include your logo, colours and discuss uploading any current images you may have and required to be uploaded to your site. You must supply your images to us in a timely fashion, within 72 hours of ordering your design. Of course, if you have a particularly large number of images, we may only be able to help you with initial uploads. You can then upload the remaining images yourself from within your Content Management System. 

More information regarding what we will accept and not accept for our website hosting can be found in our Acceptable User Policy (AUP) which you can read here.


Pricing of Add-ons for Non-Internet Wings Customers

Add ons and extra value items, such as our Facebook Page Set and eCommerce Modules, are available to non-Internet Wings customers (i.e, those customers who do not have a website package from us), subject to compatibility with their current website system. However the prices stated on our website may vary to those published. Please speak to us for more clarification.


Billing Terms Of Contract

By entering in to a contract agreement with Internet Wings, you (“the client”) are accepting the following terms and conditions specific to internetwings.co.uk (“the terms”). If you do not agree to our terms, you must not enter a contract with Internet Wings.

The contract will commence on the date on which you enter the contract, and each monthly payment (“your fee”) will be due on this date each month (“payment date”). Your fee will be determined by the price plan you have agreed with Internet Wings and the requirements of the service. Your fee will have been detailed on our order invoice which will have been emailed, posted or given to you during a face to face meeting. You will have deemed to have entered into an agreement with us by signing our order form or by replying to our email with an instruction to proceed. Alternatively, if you enter your contract via the online order process, by submitting your details and confirming your subscription through PayPal, you are accepting your fee and entering a contract with Internet Wings. Any payment collected by PayPal or Direct Debit. Internet Wings reserve the right to apply the payment method in accordance with what is deemed most appropriate by them.

By agreeing to this contract, you are accepting the fee stated, and are then bound to pay that fee. If for whatever reason you are unable to make payment by direct debit, you must still pay your fee on your payment date either via bacs, credit card or another method as agreed with a Internet Wings. You will receive an invoice via email for each payment of your fee made.

Your fee is determined by the price plan and product you choose in the order process and your maintenance requirements. Your fee covers the services as stated under the specific price plan of choice only. Once you have entered a contract with Internet Wings, your fee will not change for at least the minimum 24 month contract has expired, unless a negotiated upgrade or downgrade of service is agreed with you. If we agree to a change in your fees, then it will come in to force on your next payment date, unless otherwise agreed.

The intial payment and costs charged for your website are to cover set up/installation and are therefore non refundable once the website has been enabled and handed over to you. However, we want you to be happy with our services and so we will refund these costs if you decide to cancel within 14 days of website handover.  Hand over is determined by an email giving you access to the administration area. This is usually within 7 days of your ordering. Therefore, to be clear, you do have 14 days from the day of handover to cancel this agreement. If you do so, you will not be charged anything for ongoing hosting and your first month’s hosting costs will also be returned to you.

Your initial payment is for the website installation, the provision of a sophisticated content management system, your first months hosting fee and the ongoing help and support of our technical team.

Internet Wings or any of its officials shall not be liable for any loss, claims, damages or any special, consequential, exemplary or punitive damages of any kind arising from the access and/or use of a client’s website.

Non payment of your monthly hosting account will result in the suspension of services. If your account is suspended, Internet Wings reserves the right to charge an administration fee of £10.00 for the reintroduction of hosting services.

If after 15 days your account is still unpaid, we will assume that you no longer wish to use our services. No further charges will be made to you or due to you and your account will be simply terminated. All data and website content on your account will be permanently erased from our servers.

We understand small businesses. We know that cash flow can be an issue from time to time. If you are having difficulties paying us, just tell us. We have all been in that situation, so just let us know and we are sure we will be able to help you.


Security and Understanding Our Legal and Moral Obligations

We believe in fairness and respecting our customers. We need to ensure that we all understand our responsibilities and that we earnestly wish to deliver a decent and honest service for everyone. Therefore, Internet Wings reserves the right, at its discretion, to add, edit or remove content from this website (“the website”) or to adjust or revamp the design of the content management system at any time. It also reserves the right to monitor, suspend, revoke or otherwise limit access to the website at any time. The website is wholly protected by copyright law and the contents of the website and the website themes we supply are available to any user for personal reference only and may not be reproduced in any form whatsoever, either in whole or part, without the prior written permission of Internet Wings and its officials. You may not forward or sell your website to any other third party. If your business changes hands and you wish to move your website to new owners, you must first seek the permission of Internet Wings. We will then solely, and at our complete discretion, decide the merits of such a change.


Other Limitations

In no event shall Internet Wings or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Internet Wing’s Internet site, even if Internet Wings or a Internet Wings authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

Intellectual Ownership

You may not claim intellectual or exclusive ownership to any of our products, modified or unmodified. All products are property of Internet Wings. We will place a notice of credit to Internet Wings in an unobtrusive manner (usually at the base of each page) which should not be removed. Our products are provided ‘as is” without warranty of any kind, either expressed or implied. In no event shall our juridical person be liable for any damages including, but not limited to, direct, indirect, special, incidental or consequential damages or other losses arising out of the use of or inability to use our products.


Our Website – Revisions and Errata

The materials appearing on Internet Wings’s web site could include technical, typographical, or photographic errors. Internet Wings does not warrant that any of the materials on its web site are accurate, complete, or current. Internet Wings may make changes to the materials contained on its web site at any time without notice. Internet Wings does not, however, make any commitment to update the materials.


Site Terms of Use Modifications

Internet Wings may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.


Privacy Policy

Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.

• Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
• We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
• We will only retain personal information as long as necessary for the fulfillment of those purposes.
• We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
• Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
• We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
• We will make readily available to customers information about our policies and practices relating to the management of personal information.
• We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

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